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I just wanted to send this so it is documented. I went down and thanked Cyndy personally in the service department for the great job they had done on fixing my truck. Please note and thank all that worked on it. It runs like new, better than it has since I have had the truck. Kudo's to you for hiring such a team.
Thanks Tom Lucas
Tim,
I have been to your body shop too many times over the past four or so years, but I want you to know I will never use another body shop as long as Jose and Cassidy are there. I cannot speak highly enough of their attitude towards me and their excellent work. My roommate Laverne bought a truck from your dealership and she has used your body shop twice in the past few months. Both Jose and Cassidy explain everything that needs to be done and why. They are a great asset to Auburn Chevrolet.
Tim,
My wife Audra Booth and I just purchased the 2007 Toyota Prius from Tanya Pearson at Auburn Chevrolet. Since we left your dealership the first time, all we have done is bragged about all your employees especially Tanya. Without a doubt Auburn Chevrolet is the best and friendliest dealership I've ever been to or even heard of. I promise you if I know any one that is ever looking for a car I will send them your way. If every company was as friendly and understanding as Auburn Chevrolet then world would be a better place. I didn't have the pleasure in meeting everyone that works there but I know for a fact Tanya is the best sales consultant I've ever meet. Whatever you do in the future make sure you try not to ever lose her. If you would please just pass on that I would like to say thank you very much to everyone who helped my wife and I in getting this car and I will definitely come to your dealership whenever I need another one.
Very Respectfully, Jerry Booth
Tim,
My name is Angelique Maxson, and I recently purchased a Toyota 4Runner from Auburn Chevrolet. Yesterday I received your form letter thanking me for choosing Auburn Chevrolet and requesting feedback on customer service offered by both Auburn Chevrolet and the sales consultant that helped me purchase my vehicle, Will Rondeau.
This was the first time I have ever purchased a vehicle, and I admit that I was concerned at the outset about purchasing from a dealer I had no knowledge of. However, I found the folks at Auburn Chevrolet to be very professional, helpful, and customer service-oriented. Will Rondeau did an excellent job making sure that I had all the information necessary to make my decision about the purchase. Furthermore, he was willing to do whatever was necessary not just to make the sale, but to make sure I was satisfied with the vehicle and the terms of purchase.
Thanks to Will and the other folks at Auburn Chevrolet, the experience of purchasing my first vehicle was an enjoyable one. Thank you!
Sincerely, Angelique
Hi Tim,
I just received your letter of thanks and I wish to say "thank YOU" for a wonderful experience and introducing me to "BIG RED" the car I have always wanted. My time spent at Auburn Chevrolet was WONDERFUL. Your staff had a very personable and friendly attitude and I would recommend your dealership to everyone. Pamela Schuler has tremendous customer service skills and I thank her once again for the positive buying experience I had. Alton is very courteous and friendly and I thank him for getting me back inside to start the ball rolling. Me and Big Red thank you.
ps...Please compliment Alton and Pam for me? thanks
It is not often that we have to buy a car. It is one of the things most people dread. No one likes to be pushed or treated like an idiot ( which unfortunatly most car dealers do) . However dealing with John was a refreshing treat. He was very considerate of our needs and did not treat us as moron's. I will recommend him to our friends. Excellent Job
Thanks
Hi Tim,
It is the people that make a business --- congratulations to the team that you have put together at Auburn Chevrolet and my special thanks to Tim Smith. It is his trustworthiness that continues to bring me back and the professionalism demonstrated by everyone else on your staff including the fellows in the auto repair.
Arthur Malibu Hybrid Owner
Hi Tim,
I apologize for not getting back to you sooner but work has been pulling me everywhere and anywhere but my home and my personal computer.
I wanted to drop a quick note letting you know how pleased I was with my experience at Auburn Chevy, mainly due to the work of Steve Smith.
Any issue that I had during the entire process of purchasing my 2006 GMC Yukon, Steve was on top of it and assisted me in any way he could.
I greatly appreciate his professionalism, knowledge, and honesty while we conducted business.
I look forward to continuing to bring my Yukon back to Auburn Chevy for any work needed on my SUV. Specifically, I am looking to put on chrome brush guards on the front and back of my Yukon. I am looking at doing this at some point during the summer but wanted to put it out there now to see what information you could provide me.
Again, a job well done to Steve Smith.
Have a great weekend.
Respectfully,
Scott
Tim -
Received your note a couple of days ago. And, yes we are more than "completely satisfied" with our experience at Auburn Chevrolet. We appreciate the whole aspect of dealing with you folks. Right from the initial email I sent asking questions about the car we bought. Right thru the buying, financing and the service. As you know we have purchased at least three other cars from you so we are familiar with all of your dealership. That is why we came back. And that's why we will be back again in the future.
Steve Smith did more than a "good job". I think he was outstanding. A long way from the old "used car salesman" that we all loved to hate. Steve did a great job as did your finance folks.
Thanks for everything,
Phil & Marianne
Thanks for your letter thanking us for our business.
This is the second vehicle we have purchased from Auburn Chevrolet since June 2005. Our experience with Craig Williams during this latest purchase of a 2008 Suburban was very easy and pleasant. Craig was knowledgeable about the product and was able to answer our concerns and questions professionally and accurately.
I want to take this opportunity to also express my satisfaction during the last two and half years with the professionalism of the service department. I had serviced the 2005 Silverado purchased in June of 2005 exclusively at your dealership and never had an unpleasant experience. The work requested was always completed on time and with no unexpected additional charges.
Every employee I've come into contact with at Auburn Chevrolet have been courteous and welcoming.
Thank you for your professionalism and I look forward to continuing doing business with Auburn Chevrolet.
Tedd & Carole
Hello Tim,
This is Kristine, I recently purchased a Chevy Aveo from you guys and wanted to let you know that we are very satisfied with our purchase! We would also like to let you know that we were very very happy with the service we received from Michael Shearman, he was a great sales rep and really made us feel comfortable with our decision to purchase the Aveo. He was very pressure free and informative and worked well with our needs and wants in making sure we left satisfied! So we just wanted to say THANKS!
Kristine & Timothy
Hi Tim...
Just wanted to let ya know Jaime Martinez... did a more than wonderful job helping me with the whole purchase of my cobalt !!! I am truly grateful that he wasn't one of those pushy "car guys"...I think you know what I mean !!! I have done alot of shopping around and Jaime was by FAR the best !!! He was very helpful in showing me everything and answering my many questions about the cobalt. So just know Jaime is the best... I can honestly say I am COMPLETELY SATISFIED... and ALL the credit should go to Jaime !!!
Hello Tim,
We purchased a 2004 Mazda RX8 from you in July. I must say that I have NEVER been comfortable at a dealership as I always felt like the sales staff was nothing more than a pack of vultures, waiting for their next "victim" to pressure them into buying something they really didn’t want and was probably out of their price range.
We arrived on a Sunday night, probably less than 15 minutes until your "posted" closing time. JJ Garcia saw us looking at the car and came to answer questions. We expressed our interest and made an offer. Here is the most amazing part; Colby Jones was on duty that night, took our offer and didn’t jerk us around with the games that many dealerships play. Within 10 minutes we had closed the deal. There were a few items we had concerns about, which he said he would take care of, and in fact he did by Monday afternoon.
This was by far the best experience I have ever had buying a car and we cannot express enough praise for the outstanding job that was done by your staff, from the pleasant lady who answers the phones to the detail crew who cleaned the car upon delivery.
Thank you again and we will refer anyone we know to skip the rest and head to the best; Auburn Chevrolet, for their next vehicle purchase.
Regards,
Donna and Dennis Gig Harbor, WA.
Hi Tim,
Just a note to say how much we appreciated the service we received from Chris. Purchasing a new vehicle was never so painless! Chris was very knowledgeable about the truck and so very helpful. Thank you all for excellent service.
Sincerely ,
Michael and Robin
Tim,
We just wanted to thank you and your staff for the excellent service that we received in purchasing and repairing our new "used" truck. Steve Smith, the sales team and the service department did an excellent job with the whole process. You guys have definitely made lifetime customers of our family and we will try to send our friends to your store in the future. Amazingly, for a previously "Ford" family, we went from two Fords to two Chevrolets in less than 6 months. It was all do to the excellent service we received from your teams. Thanks again and we look forward to purchasing more new vehicles in the futures.
Thanks,
Jim Westervelt & Jody Phelps.
Good Morning Tim...
what can i say... i probably bought the most inexpensive vehicle on your floor.. Vin Russo and Colby treated me like i was buying a new vehicle... excellent sales group..!!!
Thank you Tim,
Morris S Miller
Hello Tim,
I recently purchased a car from Auburn Chevrolet. Todd Demaris was my salesperson and he made my experience painless. My 2001 Lumina probably wasn’t going to service me well anymore and I didn’t want another car note. Todd did not pressure me but guided me into the decision I made in fact my husband was the one that pressured me (smile).
From the time we stepped onto the lot, until we drove off in our new Impala, Todd treated us with the utmost respect and valued my concerns. He was really genuine. He recognized that we were valued and loyal customers, and treated us that way. This is the second car I purchased from Auburn Chevrolet. I have all of my service work done here and there is a particular way that I want to be treated and Todd did it. If I were to rate his service it would be excellent. I can’t think of one instant that we felt uncomfortable or not valued. Even when I came back to have a few thing detailed he met me at the door and treated me well. Often once the sale is final you are just another customer, but Todd is great.
Please share with the service department Lee Cunningham is an excellent representative for Auburn Chevrolet. He is customer service oriented and is up front with the problems and offers good common sense solutions. I trust him.
The biggest problem now is that Todd has my husband believing that he should get an HHR. I don’t dare let him see the one in the show room.
Thanks a bunch and we’ll see you soon.
Christine M. Whitehead External Program Manager Civil Rights Staff FAA
Hi Tim,
We wanted to tell you how much we are enjoying our new Chevy Silverado. We actually had no intentions of purchasing a new vehicle at this time. We heard about the truck from your salesmen Chris Bonilla. He is the one that sold us our Tahoe about nine months ago and knew that at that time we were actually looking for a truck. So when Chris called we decided to come take a look. We knew that in dealing with Chris we would be guaranteed a professional, courteous, experience, because that’s they way we raised him. We are confident that all his customers receive the same level of courtesy and respect that we experienced, because that’s the type of young man he is.
Thank You,
Todd & Stephanie Turner
Hi Tim,
I’m sorry that it has taken so long to get back to you about Todd. He did a great job selling me my new truck. He was very personable and down to earth. I appreciate the fact that he was not like a "salesman" ( believe me, that is a compliment!). Your team seems to be doing a great job.
Take care,
Lana M
Mr. Costa,
We are loving our Impala. And I do want to have you thank him for not being your average pushy salesman. He just let us look and ask him questions and we had a good experience there. We had been other places and that was not the case. So tell him again we would recommend you guys to everyone. Thanks again.
Sincerely,
Karen and Greg Armstrong
I can not begin to express how delighted I am to have purchased my new CHEVY from your dealership.
After shopping & comparing I began the quest for the car. I spent nearly 6 weeks being bullied, lied to and conned. Then I found MIKE DRAY! It is like another world. I know that Mike did not make a lot of money on my sale. Your dealership probably didn’t either. But you would not have known it from the way that I was treated.
The honest, no bull straight talk, selection with in the price point and overall attitude is commendable.
My family will be back.
You have a very professional saleman at your dealership in MIKE DRAY. I spoke with him 2-3 times on the phone. He understood what I wanted and helped me to get it. He did it without pressure or the bully tactics employed by other dealerships. I live 5 blocks from HULING BROTHERS CHEV. in West Seattle and had already been there, but I didn’t buy there!
Keep up the good work.
Sincerely,
Randy A. Stevenson
Dear Tim,
We are emailing you to let you know that we are extremely satisfied with the purchase of our new 2007 Silverado PU. We also want to let you know that our salesman, Mike Dray, was easy to work with and we didn’t feel pressured at all. We were so impressed by him that we recommended him to my parents. Then two weeks later my parents also purchased a vehicle from him too. Thank you for a great experience at your dealership and we will definitely recommend Mike Dray to our family and friends.
Sincerely,
Chris & Tisha Lukas
Mr. Costa,
I want to inform you of the excellent sales service I received from Lloyd Pietz. His diligence and professional experience made it possible for me to secure the equipment necessary for our installation division. My past experience with Lloyd prompted me to follow him from Sunset to Auburn Chevrolet as my personal and company vehicle sales contact.
Lloyd was able to handle details and decisions on the service trucks in Northwest Door, Inc. best interest and made my job a lot easier. I know our Tacoma Installation Division Manager is pleased with the vehicles, and service.
Sincerely,
Michael Lane VP/GM Northwest Door, Inc.
Tim,
Thanks for the follow up on our recent purchase of an ’06 Cobalt SS.
We are very pleased with our experience in your dealership,and everyone involved in the transaction gets an A+ for a job well done.Buy Nick lunch,he did an outstanding job.Kudos also to the young lady who prepared our paperwork in practically no time.I’m sorry but I’ve forgotten her name.
Thanks again,
John & Kathy Underwood
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All vehicles are one of each. All pre-owned or Certified vehicles are used. A negotiable dealer documentary service fee of up to $150 may be added to the sales price or capitalized cost. All offers expire on the close of business the day subject content is removed from the website, and all financing is subject to credit approval. Prices exclude tax, title, and license. All transactions are negotiable including price, trade allowance, interest rate(of which the dealer may retain a portion), term, and documentary service fee. Any agreement is subject to execution of contract documents. It is the customer’s responsibility to verify the existence and condition of any equipment listed.
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